In the event of passengers cancelling their reservations Twende Africa Tours has the right either to claim the total amount of any deposit paid by such passenger or to claim any damages suffered by the company. The maximum cancellation fees, which may be imposed are 20% of the whole cost.
Should a passenger cancel his/ her reservation due to medical or work related reason with reasonable notice to Twende Africa Tours, Twende Africa Tours will grant an extended 10-month period to reschedule the trip from the date cancellation. The client will at all times be liable for any increase with regard to park fees, hotel rates and cancellation fees.
The client will have to complete and sign a new booking form, accepting the new procedure.
Cancellations made before 7days to prior to the start of the tour will result in loss of 20% deposit, any additional amount paid in advance will be refunded.
Please note, client for Marangu route will loss the deposit paid to national park for their climbing permit.